Refund Policy
Last updated: 25 October 2026
sent4u links are a digital product, delivered the moment you pay. So you get a short, no-questions-asked window to change your mind, and you can use it yourself, without writing to anyone.
Instant refunds: within 10 minutes, before you make a link
For 10 minutes after your payment goes through, and as long as you haven't made any links from the order yet, a “Refund this order” button appears in the window that shows your order, and next to the order under “My links”. Tap it (and tap again to confirm), and a full refund is requested from Paddle straight away.
Paddle, our authorized reseller and the merchant of record for your purchase, then returns the money to the card or account you paid with. Paddle checks most refunds before releasing them; once it has, banks usually take a few business days to show it.
After you make a link, or after 10 minutes
Once a link has been made, or the 10 minutes have passed, the order can't be refunded: a link can be sent, opened and enjoyed the moment it exists. If an order is ever refunded anyway (for example after a card dispute), every link from it stops working. This doesn't apply if something went wrong on our side: a link that doesn't work, links that never appeared after you paid, or being charged twice. Email us and we'll put it right. Nothing here limits any rights you have under the consumer law where you live.
How to reach us
Email sent4u.link@gmail.com with the email address you paid with, or your order token from “My links”.
Chargebacks and disputes
Since Paddle handles the payment itself, please reach out to us first so we can resolve it directly — it's faster than a card dispute, and we'd rather just fix it. A chargeback switches the order's links off, the same way a refund does.